Category Archives: return on investment

Star Performance Transfer and Lean

The lean way, pioneered by Toyota over 50 years ago, adds value for the customer by eliminating waste and identifying “the best way.” Lean is not yet much used for “soft” processes, like learning and development; but those of our clients already using lean for manufacturing see clearly that we have brought lean thinking to human factors and human performance transfer.

Lean, or one of the other ways of systemically and continuously improving any process, is at the heart of most technical development, design and manufacturing today. If done (more…)

To ROI—Or Not To ROI?

Yes, It Can Be Done Practically and Economically!

(re-posted from Ed Holton’s blog.)
For as long as I have been in the HRD profession ROI has been the “holy grail” of training evaluation.  Unfortunately, an effective AND practical method has been elusive.  Despite literally decades of promoting it, the fact is ROI is rarely calculated for training investments.
Debate has swirled for years about how best to calculate ROI.  Evaluation purists have developed effective methods, but they are mostly impractical for all but the biggest training initiatives.  The methods promoted by purists tend to be (more…)